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Homeowners and tenants to get new complaints service

The government is introducing a new Housing Complaints Resolution Service to cover the entire housing market.

It means that dissatisfied homeowners and tenants will have simple and quick access to help when things go wrong.

The new service will cover everything from broken boilers to cracks in the wall and will potentially help millions by providing a straightforward way of getting help when faced with unresolved disputes about problems with their home such as repairs and maintenance. Under the new regulations, private landlords will be legally required to become members of a redress scheme.

And to protect the interests of home-owners who buy new build homes, the government has reiterated its commitment to establishing a New Homes Ombudsman who will champion home buyers, protect their interests and hold developers to account.

Legislation will be brought forward to require all new developers to belong to the Ombudsman scheme– giving homebuyers the confidence that when they get the keys to a new home they are getting the quality of build they expect.

Please contact us if you would like legal advice about buying or selling a home.

To find out more please call us on 01603 724399 or email on quotes@lambertpugh.co.uk

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